Delivery Information

Frameyourbag makes shipments all over the world. Please create your online shopping cart to obtain the shipping cost automatically on the web.

Once delivery of the goods, the customer is responsible entirely the same. Do not accept delivery when the packing is broken or open. Once received, it is important to check that it is correct and complete.


1) Shipping / Processing time

1.1) Cork fabric is sent rolled and with tracking number.

1.2) We shipp the items by CTT and carriers TNT or FEDEX, please note that we are not responsible for the eventual loss of packages. 

        All the items shipped by us will be shipped with tracking number.

        If you'd like to add insurance, please let us know. Message us to info@corkonbag.pt

1.2.1) The standard shipping time are:

            Portugal: 1 to 3 Business days

            Europe: 5 to 10 Business days

            Rest of the World: 10 to 20 Business days.

1.2.2) The Carrier Shipping time are:

            Portugal: 1 to 2 Business days

            Europe: 1 to 3 Business days

            Rest of the World: 1 to 5 Business days

1.2.3) We are not responsible for any delays at packages delivery's.

1.3) All the shipping prices apply are provided by our partners.

1.3.1) Shipping to Non-continental territory's or to remote places have an extra fee by carrier, that value will depend the country of destiny and the weight of the package. On that cases the customer should contact us so we can provide the correct shipping value.

1.3.1.1) *Remote place is considered some place that is stated on this list: https://www.fedex.com/content/dam/fedex/us-united-states/services/Zipcodes_OPA_ODA.pdf

1.4) Standard processing time of the requests are 1-2 business days.

1.5) If the package shipped by standard shipping with tracking number, CTT, don't arrive to the destiny after 2 month's of the shipping date, the package is given as lost, just on this case we will proceed with the refund of the value of the order or resend the package.


2) Customs, import duties and related expenses

2.1) Are buyers responsibility.

2.2) We, Corkonbag Lda, are not responsible for eventual additional charges that the destiny country may apply to the package.