Delivery Information

Frameyourbag makes shipments all over the world. Please create your online shopping cart to obtain the shipping cost automatically on the web.

Once delivery of the goods, the customer is responsible entirely the same. Do not accept delivery when the packing is broken or open. Once received, it is important to check that it is correct and complete.


1) Shipping / Processing time

1.1) Cork fabric is sent rolled and with tracking number.

1.2) We shipp the items by CTT and carriers TNT or FEDEX, please note that we are not responsible for the eventual loss of packages. 

        All the items shipped by us will be shipped with tracking number.

        If you'd like to add insurance, please let us know. Message us to info@corkonbag.pt

1.2.1) The standard shipping time are:

            Portugal: 1 to 3 Business days

            Europe: 5 to 10 Business days

            Rest of the World: 10 to 20 Business days.

1.2.2) The Carrier Shipping time are:

            Portugal: 1 to 2 Business days

            Europe: 1 to 3 Business days

            Rest of the World: 1 to 5 Business days

1.2.3) We are not responsible for any delays at packages delivery's.

1.3) All the shipping prices apply are provided by our partners.

    1.3.1) Shipping to Non-continental territory's or to remote places have an extra fee by carrier, that value will depend the country of destiny and the weight of the package. On that cases the customer should contact us so we can provide the correct shipping value.

        1.3.1.1) *Remote place is considered some place that is stated on this list: https://www.fedex.com/content/dam/fedex/us-united-states/services/Zipcodes_OPA_ODA.pdf

1.4) Standard processing time of the requests are 1-2 business days.

1.5) If the package shipped by standard shipping with tracking number, CTT, don't arrive to the destiny after 2 month's of the shipping date, the package is given as lost, just on this case we will proceed with the refund of the value of the order or resend the package. 

Exceptions may be applied on some cases listed below:

- Delays due customs handling times increase.

- Weather conditions;

- Carrier strikes;

- Lack of airplanes in operation;

- Shiping's Crisis ( slow shiping worldwide or on some regions/country's due some kind of forced situation)

    1.5.1) We will proceed with a claim to CTT  about the package they will inquire the destiny Post about the state of the package, it can take as long as 60 days to get any reply from them.

1.6) If the customer provide us the wrong address, we are not responsible if the package don't arrive until them.

    1.6.1) If the package back to us we will only refund the value of the items, shipping value isn't refundable due was customer fault.

    1.6.2) If the package back to us and the customer request that we ship to them the package to the new address we will charge the customer for that new shipping.

    1.6.3) If we ship the package and if it is delivered on the wrong address provided by the customer and we never get the package back we cannot proceed with the refund of any value since our service was done and due the error was customer responsibility     that provided the wrong shipping address.


2) Customs, import duties and related expenses

2.1) Are buyers responsibility.

2.2) We, Corkonbag Lda, are not responsible for eventual additional charges that the destiny country may apply to the package.